Central to our entire mission is the customer. We recognize that without solid relationships with our customers, we cannot fulfill their needs. Because of this, we conducted customer inquiries and seminars for over a year to identify what was truly important to our customers. The results indicated that the following was most important:

• Deliver on time
• Supply products that work
• Provide quality service
• Price consistent with quality
• Honor commitments
• Respond with appropriate urgency
• Work with customer to resolve problems
• Prevent surprises
• Make it easy to do business with us

These points have become the focus of our various process improvement programs and drive our actions when dealing with customers.