eHawk™ Remote Support center, an on-demand support and diagnostic service

Marine and Drilling Equipment Service and Technical Support

Available 24 hours a day, 365 days a year, our service and technical support operations are the most immediate and globally responsive means of reducing downtime.

  • Description Description
  • Ruler Specifications
  • Resources Resources
Description

We provide a large spectrum of technical support and drilling rig service levels that our customers can select and scale appropriately to achieve their operational goals.

Remote technical support

We know that in this industry time can be critical, so our team of multi-skilled technicians is available around the clock to assist with any problems. To return you to normal operations faster, we use our web-based application Tracker to record, manage, and resolve your issues. We also connect with rigs via our eHawk™ Remote Support, a premium, on-demand support and diagnostic drilling rig service. Globally integrated support centers in the US and Norway enable fast and effective collaboration with your rig crew or shore-based support team. When called upon, eHawk can be granted remote live access to your rig data to quickly see what is happening, clarify system operation, or troubleshoot your NOV equipment. It links you with our subject matter experts and design engineers to answer your questions and overcome your challenges.

Need technical support?

Field-equipped for drilling rig service

Our knowledgeable staff of field service technicians can quickly deploy to your site and resolve your NOV equipment issues, whether structural, mechanical, electrical, or software-related. Our NOV technicians train extensively on NOV product lines and complete intensive competency and evaluation training at the NOV Technical College.

TrackerVision real-wear technology

TrackerVision™ is a wearable technology offering that brings together software, communication devices, and special hardware to increase the effectiveness of NOV drilling rig service technicians on land rigs and offshore vessels. Service technicians equipped with TrackerVision can stream real-time audio and video, allowing experts at our global service centers to view what’s happening in the field, provide guidance, and streamline troubleshooting.

Installation and commissioning

Integration can be difficult to do well and to complete on-time and on-budget with documentation in place and in compliance with regulations. Our Installation and Commissioning team is a single point of contact to organize and manage a large-scale installation schedule at your construction site.

Specifications

Available technical support and services are completely scalable based on the customers’ selections.

We can support your equipment and/or operations with many levels of involvement to help achieve your goals. Below is an outline of our support levels that we can provide, customizable and scalable based on your needs.

  Observe Advise Assist Serve
Machine control diagnostics tool (MCDT)
DataVault
Condition-monitoring Rigsentry™ Insight
eHawk remote support  
TrackerVision  
Rigsentry Insight  
Service technicians    
First wells support    
Rigsentry predictive    
Maintenance contracts      
Total cost ownership      
Rigsentry CBM services      
Resources
  • Condition-Based Maintenance Brochure
  • Fleet Care eHawk Remote Support Flyer English

    An overview flyer of our eHawk™ Remote Support, an on-demand support and diagnostic service.

  • Fleet Care eHawk Remote Support Flyer (Russian)

    An overview flyer in Russian of our eHawk™ Remote Support, an on-demand support and diagnostic service.

  • Fleet Care Field Service Flyer

    The Field Service & Repair team stands ready to execute the plans for your fleet. Our field service engineers are specially trained in NOV Technical Colleges around the globe.

  • Fleet Care RS Repair Centre Sonils, Luanda, Angola Flyer

    An overview flyer of our Sonsils, Angola service and repair center capabilities.

  • Fleet Care Re-Certification Flyer

    An overview flyer of our rig re-certification support.

  • Fleet Care Rig Reactivation Flyer

    An overview flyer of our rapid rig reactivation support.

  • Fleet Care TrackerVision Technology Flyer (Land)

    An overview flyer of our TrackerVision real-time technology wearable for onshore.

  • Fleet Care TrackerVision Technology Flyer (Offshore)

    An overview flyer of our TrackerVision real-time technology wearable for offshore.

  • Rig Performance Management Flyer
  • Service and Repair Center Baku, Azerbaijan Flyer

    An overview flyer of our Baku, Azerbaijan service and repair center capabilities.

  • Service and Repair Center Chennai, India Flyer

    An overview flyer of our Chennai, India service and repair center capabilities.

  • Service and Repair Center Odessa, Texas Flyer

    An overview flyer of our Odessa, Texas service and repair center capabilities.

  • Service and Repair Center Port Elizabeth, South Africa Flyer

    An overview flyer of our Port Elizabeth, South Africa service and repair center capabilities.

  • Service and Repair Center Sogne, Norway Flyer

    An overview flyer of our Sogne, Norway service and repair center capabilities.

  • SSA Riser Recertification Cape Town, South Africa Flyer

    An overview flyer of our Cape Town, South Africa service and repair center capabilities.

  • Stasis Warm Stacking Kit Flyer

    An overview flyer our warm stacking kit. During a warm stacking period, it is essential to keep machines and equipment moving to prevent deterioration.

  • Technical Equipment Support Service Flyer
  • U.S. and Canada Service and Repair Center Land Rig Systems Flyer

    An overview flyer of our USA and Canada service and repair center locations and capabilities and FAST Truck services.

Our TrackerVision™ real-wear technology and service on the Precision Drilling Rig 577
Our TrackerVision wearable technology and service technician
eHawk™ Remote Support center, an on-demand support and diagnostic service
eHawk Remote Support center, an on-demand support and diagnostic service
Field support on the Jackup Rig Oro Negro
Installation and commissioning on a jackup rig
Field support on the new build Ensco 140/141 rigs in MENA
Field support in Middle East region
Field support on the new build Ensco 140/141 rigs in MENA
Control system life-cycle support
Field service and support on Parker Drilling Rig 272
Control system upgrade on the North Slope
Our TrackerVision™ real-wear technology and service on the Precision Drilling Rig 577
Customer using TrackerVision for remote support

Need Technical Support?

For 24/7 monitored technical support on rig repairs, spare parts, or service, contact us via email at [email protected] or by phone at 1.713.395.5000 (US) or 47.8500.7500 (Norway).

Contact Us