Help us help you

For efficient routing of your request the following information is required:

  • Rig
  • Identifiable Equipment (examples)
    • Topdrive, Serial: TC-11004866001
    • Lattice boom Crane, Serial: V2486
  • Request description
    • More details (issue description, item number, drawing ref, incident timeline) will help speed up the process, and routing to correct businessline.
  • NOV's business language is English — all requests should be written in English to avoid translation misunderstandings.
  • The urgency of your request — typical priority phrases used are Critical, Rig down/Tool down, Potential rig down/Potential tool down